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Frequently Asked Questions
When placing your order, you can pay in full, put down a deposit, or arrange a finance agreement.
Any outstanding balance must be paid before a delivery can take place. You can do this over the telephone using your debit, or credit card. Alternatively, you can call into any of our stores to pay your balance prior to delivery. No order will be delivered unless full payment has been received beforehand or a valid finance agreement is in place.
We require cleared funds before delivery. For the security and safety, our delivery staff are unable to accept cash.
This depends on whether the item is on a “special order” basis, or from stock. Stock items can usually be delivered within two weeks. Products that are ordered specially, can take between 2 – 14 weeks to arrive. Your sales adviser will notify you of the current lead time at the point of order.
It is your responsibility to ensure that there is sufficient access for goods ordered to go through doorways, halls, etc, and to fit into your room comfortably. Your sales adviser can supply you with measurements of the product. If you are still unsure, for an additional charge we can deliver the floor model to your address to make certain that it will fit.
Please note if goods are ordered and we are unable to get them into the property a restocking charge will be applied.
